Crisis Response Protocol

In the age of instant communication, we often have only a few seconds to do – and to say – the right thing. Public Crisis Event Coverage provides payment for expenses incurred during an event that generates adverse multi-state or national news, or that has components of escalating intensity that interfere with normal operations of the City. ICRMA’s reinsurer will pay, on behalf of the Member City, reasonable and necessary expenses incurred during a crisis event. This program offers coverage from the first dollar and is not subject to a deductible or self-insured retention.

Crisis Events must be reported as soon as possible to trigger coverage. Written notice shall be given as soon as soon as practicable and should include:

1. how, when and where the Public Crisis Event is taking or took place;
2. the names, addresses, and contact information of any injured parties and any witnesses;
and
3. the nature and location of any injury or damage arising out the Public Crisis Event.

Members receive assistance from a crisis communication firm, the Abernathy-MacGregor Group, to respond to the media, and to maintain or restore public confidence in the Member agency. In the event of a crisis, notice should be given as soon as soon as practicable to the Abernathy-MacGregor Group by calling and speaking with a representative at one of the first point of contact phone numbers below.