Each ICRMA member has the flexibility to select its third party claims administrator. The pool then engages experienced claim auditing firms to conduct a complete and thorough claim review and audit for both the liability and workers’ compensation programs.
Liability audits are performed in odd years, while the workers’ compensation audits are performed in even years. The objective of these audits is to provide an in-depth review of claims handing from both a primary and excess perspective. To assess the claims from both perspectives, the auditors appraise both the members’ TPAs’ claims handling as well as ICRMA’s claims handling.
Audits ensure ICRMA and its members are receiving the highest quality claims handling services.